Cosmetic Policy

By scheduling an appointment, you acknowledge that you have read and agree to all of our policies and procedures. All prices, policies, and services are subject to change without notice.

Deposit & Cancellation Policy

A non-refundable deposit is required to reserve each cosmetic procedure. Some services may require a larger deposit. If you choose to receive treatment or pre-pay for your treatment during this visit, your non-refundable deposit will be applied to your total balance.

We require patients to provide us with at least 48 hours’ notice of cancellation. Any cancellation, no-show, or rescheduling less than 48 hours will result in you being charged a fee of $100 – $500, depending on the type of appointment. The cancellation fee will need to be paid in full prior to rescheduling your next appointment.

As a courtesy to other patients, we request you arrive on time. If you arrive more than 15 minutes late for your scheduled appointment, you may be asked to reschedule and the same cancellation fees will apply. If you’re a new patient, we ask you to arrive 15 minutes early for registration completion, so we can see you at your scheduled appointment time.

Fees By Appointment Type:

Payment and Refund Policy

Cosmetic services are elective aesthetic procedures – these treatments and procedures cannot be billed to insurance. Payment for all treatments are due at the time of the treatment, and all packages must be paid in full prior to the first treatment being rendered. We do not offer financing or payment plans. For our patients’ convenience, we do participate with all of CareCredit’s promotional plan options for purchases $200 and over. We accept cash, CareCredit and the following major credit cards: Visa, Discover, Mastercard, and American Express.

All treatments are final sale; there are no refunds or credit issued for any service, including, but not limited to; Laser treatment, IPL, Botox, Fillers, Microneedling, Microdermabrasion, Chemical Peels, Facials, and Body Sculpting.

To ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Blue Ocean Dermatology. If you are contraindicated for the scheduled treatment or your provider chooses not to pursue treatment, refunds are available.

All service packages and pre-paid treatments must be used within 1 year from the date of purchase or they will expire. In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed.

All skincare retail product (both RX and non-RX) sales are final and monies paid are non-refundable. In case of documented allergic reaction or clearly defective product, exchanges can be made within 14 days of purchase for skin care product credit only.

Loyalty Reward Programs

We participate in loyalty reward programs such as Allē through Allergan and Aspire Rewards through Galderma. We believe this is just another layer of customer service and patient appreciation that we can extend you during your visit! When you purchase Botox, Juvéderm, Restylane, Dysport, or Sculptra for example, and you are a participant with the loyalty rewards programs you can receive loyalty points which will accrue overtime. The points may then be applied to future cosmetic procedures as outlined by the vendor and Blue Ocean Dermatology parameters, in addition to any office discounts, events or promotions being offered at the point of purchase. This is the only instance in which two promotional/discount opportunities can be combined. There are no further exceptions. The use of points and/or redemption can only be applied when a treatment is paid in full at the time of your service being rendered.

The Allē and Aspire Rewards points are nonrefundable. The rewards points will expire and we strongly encourage our patients to keep track of their points through either the Allē or Aspire Rewards website / app. When points are applied to a cosmetic treatment transaction, any office discounts, event pricing, and/or promotions will first be applied, then the rewards points will be applied secondarily; example: $300 for specified treatment, 10% discount = $270 Balance, you are redeeming $50 Aspire points, so your balance owed is now $220.

You can register for Allē at www.alle.com or through the mobile app. Allē is the rewards program for Botox, Juvéderm, and SkinMedica products.

You can register for Aspire at www.aspirerewards.com or through the mobile app. Aspire is the rewards program for Dysport, Restylane, and Sculptra.